We use Cisco IP phones which respond to xml commands, including one to initiate a dial, so I created Dial to better integrate the phones with our daily work flow. Bill back is a tough area, mostly because of users not taking the time to enter in the proper information. While our phone system had the capacity to do bill back, no one ever took the time to enter in a long string of digits in the proper format in order to charge a call to a client. Dial makes this process easy. It remembers the most recently used matter numbers and associates the last matter number used when dialing a phone number to automatically populate the matter number field. When you dial, it takes care of everything for you. Additionally, it maintains a call log so an attorney can review what calls they made recently if they need help accounting for their hours.
All names and personal info in the above images have been changed to protect the innocent
Dial works with the Address Book to show who's number is being dialed. As you put in a number, it searches for a match and if it finds one, it will show their picture and job information. Speed dial numbers let you keep numbers you need all the time handy and can be dialed quickly with just a double click. Adding a speed dial number is handled by dragging and dropping vCards onto Dial. Phone numbers can be entered directly or they can come in from any application that uses Services. So, if there is a phone number on a web page, you can just select it and using Services it will automatically launch Dial and enter it into the phone number field. This also works from other applications like Address Book, iCal, TextEdit, iChat, Mail, etc.